Hardware Disposals (eWaste)


E-waste disposal has been a function of Digital Support for the past 4 years. In 2019 UNSW IT has signed a new contract with TES to be UNSWs preferred e-waste partner. UNSW IT and EM Waste department has been working collaboratively to action the e-waste disposal request we get from UNSW staff in the form of  IT ServiceDesk Ticket or Archibus request.

As part of the contract agreement, TES will erase and destroy all UNSW data from the machines including the confidential and personal information and will ensure it is unrecoverable and irretrievable in any form and by anyone.

General items that gets picked up from UNSW includes: Desktop, Laptops, Monitors, Printers(Large MFDs & small printers), computer peripherals, server racks & equipment, AV peripherals & Hardware. 

Departments that are part of the e-waste community and can log tickets with TES includes:
•    AV team -Travis Rice

•    EM -Raymond Galway

•    UNSW IT – Rohit Lal

Department responsible for contracts negotiation: Vendor management office.

Process for e-waste

  1. Staff can contact using the 3 methods to log e-waste disposal :

    1. For all computer items including keyboards and mice, monitors, desktop printers, monitor stands & laptops, staff can contact IT ServiceDesk on x51333 or email ITServiceCentre@unsw.edu.au to log a request for e-waste pickup.

    2. For all AV related equipment, they can contact AV support to log a request for  e-waste pickup.

    3. Staff can log request with EM for all other items including multi-function devices and other computer related items as well. They will have to log an Archibus request via EM to be taken to tramshed for e-waste pickup.

  1. For all tickets logged via IT ServiceDesk, please provide the below information when logging the ticket:

    1. Contact Name

    2. Contact Number

    3. Nearest Loading Dock (for bulk pick up)

    4. Pick up location (Bldg Name, room#, Floor level)

    5. Closest entry Point (Gate #)

    6. Individual items to be picked up (e.g. 5 keyboards, 10 laptops etc)

  2. A ticket gets logged via vendor portal for e-waste pick up.

  3. Vendor confirms the date and time for the pickup with the actual customer.

For more information on waste and recycling follow the link.