1. Obtain the Installer file:
   • For UNSW Students with a zID and zPass, browse to https://csan.unsw.edu.au on web browser of preference.
   • For UNSW Global Students with a gID and gID password, browse to https://csan.unswglobal.unsw.edu.au on web browser of preference.
2. For UNSW Students, login with zID@ad.unsw.edu.au and zPass.
   
3. For UNSW Global Students, login with a gID@ufy.unsw.edu.au and gID password.
   
4. Download GlobalProtect Client for Windows as per OS type (64/32bit).
   
5. Run GlobalProtect Installer
   
   
   
   
6. Check GlobalProtect Client is running - highlighted in yellow below.
   
7. Proceed to the "Connecting and Disconnecting to the Network" section.

1. Obtain the Installer file:
   • For UNSW Students with a zID and zPass, browse to https://csan.unsw.edu.au on web browser of preference.
   • For UNSW Global Students with a gID and gID password, browse to https://csan.unswglobal.unsw.edu.au on web browser of preference.
2. For UNSW Students, login with zID@ad.unsw.edu.au and zPass.
   
3. For UNSW Global Students, login with a gID@ufy.unsw.edu.au and gID password.
   
4. Download GlobalProtect Client for Mac.
   
5. Run GlobalProtect Installer.
   
   
   
   
   
6. Check GlobalProtect Client is running.
   
7. Proceed to the "Connecting and Disconnecting to the Network" section.

1. Ensure installation from "Installing the Network Software" has been completed.
2. Open the GlobalProtect client by clicking on the tasktray icon shown in the installation section.
   
3. Enter the portal address as csan.unsw.edu.au and click the Connect button.
   
4. Enter zID@ad.unsw.edu.au and zPass.
   
5. Once client is in "Connected" state, continue to use your device as you would at Campus.
   

1. Ensure installation from "Installing the Network Software" has been completed.
2. Open the GlobalProtect client by clicking on the tasktray icon shown in the installation section.
   
3. Enter the portal address as csan.unswglobal.unsw.edu.au and click the Connect button.
   
4. Enter gID@ufy.unsw.edu.au and gID password.
   
5. Once client is in "Connected" state, continue to use your device as you would at Campus.

1. Click the GlobalProtect icon
   
2. Hit the Disconnect button

How to know if you are affected by this issue:

• You are using a Mac
• You are getting any of the following errors when connecting to CSAN via Global Protect:
  • The server certificate is invalid.
  • Gateway cannot be connected.

Why is this happening?

The recently renewed certificates need to be trusted again by your devices.

What should you do?

Download the certificates relevant to you and follow the instructions to resolve the issue.

Note: You are unable to disable the GlobalProtect Client whilst it is installed, If you would like to remove it please follow the instructions below:

Windows:

1. Re-run the installer file obtained in the "Installing the Network Software" Section
2. 
3. Select "Remove GlobalProtect" and proceed with the uninstall process

MacOS:

1. Re-run the installer file obtained in the "Installing the Network Software" Section
2. 
3. Select "Uninstall GlobalProtect" and proceed with the uninstall process

1. Go to https://csan.unsw.edu.au/ and login with zID@ad.unsw.edu.au
2. Click on Download Mac 32/64 bit GlobalProtect agent
3. Open the downloaded file and select 'Uninstall Global Protect';
4. Once done open the downloaded file again - Select 'Global Protect' and 'Global Protect Extension';
5. Once installed, go to System Preferences -> Security and Privacy -> Allow Global Protect extension;
6. Restart Mac.

Some students have reported GlobalProtect issues with "No Network Connectivity" when initially connecting to the network. If you are presented with this error please follow the steps below.

1. Click on "Connect" again
2. If a reconnect does not resolve the issue, please check your MacOS local firewall and disable it
   1. Head to >System Preferences>Security and Privacy>Firewall and disable the firewall
   2. 
3. If problems persist please contact the Service Centre.

Newer versions of MacOS may encounter an issue where the GlobalProtect Client gets stuck at the "Connecting" Stage, if you encounter this please follow the steps below:

1. Head to >System Preferences>Security and Privacy>General.
2. Under "Allow apps downloaded from:" allow "App Store and identified developers"
3. You may also see the message “System software from developer “Palo Alto Networks” was blocked from loading.”.
4. Click "Allow" to grant GlobalProtect Permissions
5. 
6. Attempt to reconnect to the Network
7. If problems persist please contact the Service Centre.

This network is based upon a whitelist of allowed resources. If you find you are unable to access anything which you believe you should be able to, please contact the Service Centre.

If you are looking to have GlobalProtect installed on a platform other than Windows or MacOS, please contact the Service Centre with your enquiry.    

China Students Access Network (CSAN) solution is designed to provide a reliable and responsive online education service to students in China. You may be able to access internet based applications such as: Email (Outlook), Turnitin, Identity Manager, myFiles, Moodle, Lecture Recording +(Echo360), CASD, The Box, LinkedIn Learning through CSAN solution but it is not design for UNSW intranet access.

No. Please use Remote Access VPN to access intranet or internal faculty-based services. This can be found here:https://www.myit.unsw.edu.au/services/students/remote-access-vpn