China Students Access Network

Overview

This service is to provide UNSW students in China more seamless network access to UNSW resources and functions from their homes abroad.

These include resources such as:

                                  •  Email (Outlook)                   •  Turnitin                     •  Identity Manager    

                                  •  myFiles                           •  Moodle                     •  Lecture Recording +(Echo360)

                                  •  CASD                             •  The Box                    •  LinkedIn Learning      

The network is for use in connecting to UNSW services and should be promptly disabled when returning to normal browsing.

A version of this document is available in Mandarin here:

Installing the Network Software

  1. Obtain the Installer file:
  2. For UNSW Students, login with zID@ad.unsw.edu.au and zPass.
    WIN_loginpage_CSAN
  3. For UNSW Global Students, login with a gID@ufy.unsw.edu.au and gID password.
    WIN_loginpageGlobal_CSAN
  4. Download GlobalProtect Client for Windows as per OS type (64/32bit).
    WIN_Download_CSAN
  5. Run GlobalProtect Installer
    WIN_Install1_CSAN
    WIN_Install1_CSAN
    WIN_Install3_CSAN
    WIN_Install4_CSAN
  6. Check GlobalProtect Client is running - highlighted in yellow below.
    WIN_GPicon_CSAN
  7. Proceed to the "Connecting and Disconnecting to the Network" section.

Mac

add
  1. Obtain the Installer file:
  2. For UNSW Students, login with zID@ad.unsw.edu.au and zPass.
    MAC_loginpage_CSAN
  3. For UNSW Global Students, login with a gID@ufy.unsw.edu.au and gID password.
    MAC_loginpageGlobal_CSAN
  4. Download GlobalProtect Client for Mac.
    MAC_Download_CSAN
  5. Run GlobalProtect Installer.
    MAC_install1_CSAN
    MAC_install2_CSAN
    MAC_install3_CSAN
    MAC_install4_CSAN
    MAC_install5_CSAN
  6. Check GlobalProtect Client is running.
    MAC_GPicon_CSAN
  7. Proceed to the "Connecting and Disconnecting to the Network" section.

Connecting and Disconnecting to the Network

  1. Ensure installation from "Installing the Network Software" has been completed.
  2. Open the GlobalProtect client by clicking on the tasktray icon shown in the installation section.
    GPConnect1
  3. Enter the portal address as csan.unsw.edu.au and click the Connect button.
    GPConnect2
  4. Enter zID@ad.unsw.edu.au and zPass.
    GPConnect3
  5. Once client is in "Connected" state, continue to use your device as you would at Campus.
    GPConnect4

 

  1. Ensure installation from "Installing the Network Software" has been completed.
  2. Open the GlobalProtect client by clicking on the tasktray icon shown in the installation section.
    GPConnect1
  3. Enter the portal address as csan.unswglobal.unsw.edu.au and click the Connect button.
    GPGlobalConnect2
  4. Enter gID@ufy.unsw.edu.au and gID password.
    GPGlobalConnect3
  5. Once client is in "Connected" state, continue to use your device as you would at Campus.
  1. Click the GlobalProtect icon
    GP_Disconnect_CSAN
  2. Hit the Disconnect button

Troubleshooting

UNSW IT supports Windows 10 and recent versions of MacOS, we recommend you use these in combination with the GlobalProtect Client and the Chinese Students Access Network.

Note: You are unable to disable the GlobalProtect Client whilst it is installed, If you would like to remove it please follow the instructions below:

Windows:

  1. Re-run the installer file obtained in the "Installing the Network Software" Section
  2. WIN_uninstall_CSAN
  3. Select "Remove GlobalProtect" and proceed with the uninstall process

MacOS:

  1. Re-run the installer file obtained in the "Installing the Network Software" Section
  2. MAC_uninstall_csan
  3. Select "Uninstall GlobalProtect" and proceed with the uninstall process

Some students have reported seeing an error relating to an Invalid Server Certificate on Windows 7 and MacOS. If you encounter this issue please follow the steps below:

MAC_servercertificateinvalid_CSAN
  1. Click the "Connect" button again
  2. Perform a reboot of your machine
  3. If problems persist please contact the Service Centre.

 

Some students have reported GlobalProtect issues with "No Network Connectivity" when initially connecting to the network. If you are presented with this error please follow the steps below.

MAC_nonetwork_CSAN
  1. Click on "Connect" again
  2. If a reconnect does not resolve the issue, please check your MacOS local firewall and disable it
    1. Head to >System Preferences>Security and Privacy>Firewall and disable the firewall
    2. MAC_firewall_csan
  3. If problems persist please contact the Service Centre.

Newer versions of MacOS may encounter an issue where the GlobalProtect Client gets stuck at the "Connecting" Stage, if you encounter this please follow the steps below:

MAC_connectingissue_CSAN
  1. Head to >System Preferences>Security and Privacy>General.
  2. Under "Allow apps downloaded from:" allow "App Store and identified developers"
  3. You may also see the message “System software from developer “Palo Alto Networks” was blocked from loading.”.
  4. Click "Allow" to grant GlobalProtect Permissions
  5. MAC_allowglobal_CSAN
  6. Attempt to reconnect to the Network
  7. If problems persist please contact the Service Centre.

This network is based upon a whitelist of allowed resources. If you find you are unable to access anything which you believe you should be able to, please contact the Service Centre.

If you are looking to have GlobalProtect installed on a platform other than Windows or MacOS, please contact the Service Centre with your enquiry.    

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