UNSW is moving away from using a more rigid, locked-down image for individual staff Desktops and Notebooks.
This means that now UNSW SOE users will retain more control and self-management of a PC. Digital support will still assist in the setup and use of devices where needed. By default though the following features will be enabled to staff using these new SOE systems:
- User accounts will be administrators. This means by default staff will be able to install software not provided by UNSW without first seeking permission to do so.
- UNSW provided software will be available for self-installation through the Company Portal application ( for information on using this, please refer to the Company portal section below ). This means a service request will no longer need to be raised in order to have software licensed and installed onto your PC.
- Windows devices purchased from 2020 can be self setup/ enrolled in the SOE. This can either be out of the box new or after a device is reset. This can also be done off-campus, not connected to the UNSW network.
As PCs purchased from 2020 can be self setup/ enrolled into the UNSW SOE, below is a guide on how to do so. If you require help setting up your device please contact the I.T Service Centre. They will raise a request so a member of the Digital support team can assist you in setting up your new device.
SOE Self Enrollment/ Setup Process
Once out of the box, all that's required is the device be powered on, connected to a network and either the following text or video guide be followed.
Self Enrollment Video Guide
Self Enrollment Text Guide
Step 1 – Select Australia in the list of regions
Step 2 – Select US as the keyboard layout and click on “Yes” (ensure that US is selected otherwise your password will not work)
Step 3 – Click on Skip when prompted for a second keyboard layout
Step 3.5 – Let’s connect you to a network allows you to connect to a wireless network.
Select your personal wifi if you are at home and enter your personal wifi login details.
If on-campus, select uniwide or eduroam.
Enter your ZID and password when prompted.
NOTE: You may experience some screen flashes and delays before you get to this screen. Please be patient.
Click Connect when prompted
Step 4 – Enter in your email address in the format of zID@ad.unsw.edu.au and click on “Next”
Step 5 – Enter your UNSW password
NOTE: If your password doesn’t work you will need to restart the process, please re-check that you have set your keyboard as US (NOT US International)
Step 6 – Your device will then be finalizing the setup and you will see the following screens.
Your device may restart during this process. This is normal. Please follow any on-screen prompts to reconnect to your network.
When you see these screens you’re almost done:
Depending on your internet speed, this could take minutes to several hours. Please be patient.
Step 6 – You will then see the Windows login screen where you will enter your UNSW password.