Remote Access (VPN) for Students and Staff

UNSW will be providing a new VPN solution called GlobalProtect and AnyConnect will be decommissioned later this year. 

Overview

The UNSW Enterprise Remote Access VPN Service (or UNSW VPN) lets you establish a secure network connection over the Internet between your computer/mobile device and protected UNSW services. 

Most applications will be able to be accessed simply through your local internet connection.

These include:

                                  •  Archibus                       •  Turnitin                     •  Identity Manager    

                                  •  Concur (Finance)         •  Moodle                     •  Lecture Recording +(Echo360)

                                  •  Zoom                                •  CASD                       •  Email (Outlook)

                                  •  The Box                        •  LinkedIn Learning        •  Sharepoint

However, some applications and resources will only be able to be accessed through UNSW’s Virtual Private Network (VPN). These include

                                  •  NS Finance                                          •  SiMs                     •  PiMs   

                                  •  Share Drive (FSAM) I & J Drives             •  Calumo                 • Restricted Library Resources

                                  •  Student and Staff home drives, H Drives                     • Astra                          • Confluence

                                   • Adobe Content Management System

The General VPN service is available to all UNSW students, staff and affiliates.

Warning

Some countries restrict or regulate use of Encryption and VPN technologies.  Be aware of, and respect local laws that apply at your location, prior to using the UNSW VPN Service.

GlobalProtect General VPN

Installing and connecting to Global Protect General VPN

GlobalProtect General VPN is UNSW's VPN service for all staff and students with a valid zID. It enabled generic access to Print, Email, File and UNSW's internal websites and services.

For Windows and MAC users, please download the GlobalProtect client software by accessing https://ra.vpn.unsw.edu.au

For Android users, please download the GlobalProtect client software from Google Play Store.

For iPhone and iPad users, please download the GlobalProtect client software from Apple App Store.

For Linux users, please raise a ticket via UNSW IT Service Desk (https://servicedesk.unsw.edu.au) to obtain the GlobalProtect client software.

 

Installation and configuration guides for various operating systems are listed below.

 

Windows 7/10/11
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Downloading the GlobalProtect Client for a Windows device

Step 1 - Open your Internet browser and enter in your address bar: https://ra.vpn.unsw.edu.au/

 

A screenshot of a sign in Description automatically generated

 

 

 

Step 3 - Click on the relevant download link for your operating system.

A screenshot of a computer Description automatically generated

 

 

Installing the GlobalProtect Client for Windows

  1. Run the downloaded GlobalProtect Installer. At the Welcome Screen, Click Next to proceed with installation.

A screenshot of a computer program Description automatically generated

 

  1. At the Select Installation Folder Screen, leave the default folder and click Next.

A screenshot of a computer Description automatically generated

 

 

  1. At the Confirm Installation Screen, click Next.

A screenshot of a computer Description automatically generated

 

  1. Wait for the installation to complete

A screenshot of a computer Description automatically generated

 

  1. After the installation finishes, click Close.

A screenshot of a computer error Description automatically generated

 

  1. The first time opening the GlobalProtect client may require you to click Get Started

 

A screenshot of a cellphone Description automatically generated

 

  1. Enter the UNSW VPN URL ra.vpn.unsw.edu.au and click Connect

A screenshot of a computer Description automatically generated

 

  1. Enter your zID (z9999999@ad.unsw.edu.au) and password.

A screenshot of a sign in Description automatically generated

 

 

 

 

  1. Approve the MFA prompt via your phone

 

A screenshot of a sign in Description automatically generated
 

 

 

 

 

 

  1. Click Open GlobalProtect when prompted.

 

A screenshot of a computer Description automatically generated

 

 

  1. After connecting successfully, the following should pop up

 

A screenshot of a phone Description automatically generated

 

Connecting to the GlobalProtect VPN

Once you have installed the software successfully, you will no longer need to run the installation process again as the client will already be installed on your machine.

There are many ways to get to the GlobalProtect VPN client, the easiest is to search 'GlobalProtect' in your Windows start button. Once you have opened it you should be presented with the following window:

A screenshot of a computer Description automatically generated

Click Connect and follow the sign in prompts in the pop-up window.

A screenshot of a phone Description automatically generated

Wait for it to finish connecting

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Once it has successfully connected you can proceed to use it as normal.

Linux
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Downloading the Global Protect Client for the first time

For Linux users please contact the service desk to install GlobalProtect. 

MAC OS
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Downloading the GlobalProtect Client for a Mac OS device

Step 1 - Open your Internet browser and enter in your address bar: https://pa.vpn.unsw.edu.au/global-protect/getsoftwarepage.esp

 

A screenshot of a sign in Description automatically generated

Step 3 - Click on the relevant download link for your operating system.

A screenshot of a computer Description automatically generated

 

 

Installing the GlobalProtect Client for Windows

  1. Run the downloaded GlobalProtect Installer. At the Welcome Screen, Click Next to proceed with installation.

A screenshot of a computer program Description automatically generated

 

  1. At the Select Installation Folder Screen, leave the default folder and click Next.

A screenshot of a computer Description automatically generated

 

 

  1. At the Confirm Installation Screen, click Next.

A screenshot of a computer Description automatically generated

 

  1. Wait for the installation to complete

A screenshot of a computer Description automatically generated

 

  1. After the installation finishes, click Close.

A screenshot of a computer error Description automatically generated

 

  1. The first time opening the GlobalProtect client may require you to click Get Started

 

A screenshot of a cellphone Description automatically generated

 

  1. Enter the UNSW VPN URL ra.vpn.unsw.edu.au and click Connect

A screenshot of a computer Description automatically generated

 

  1. Enter your zID (z9999999@ad.unsw.edu.au) and password.

A screenshot of a sign in Description automatically generated

 

 

 

 

  1. Approve the MFA prompt via your phone

 


 

 

 

 

 

 

  1. Click Open GlobalProtect when prompted.

 

A screenshot of a computer Description automatically generated

 

 

  1. After connecting successfully, the following should pop up

 

A screenshot of a phone Description automatically generated

 

    1. Connecting to the GlobalProtect VPN

Once you have installed the software successfully, you will no longer need to run the installation process again as the client will already be installed on your machine.

There are many ways to get to the GlobalProtect VPN client, the easiest is to search 'GlobalProtect' in your Windows start button. Once you have opened it you should be presented with the following window:

A screenshot of a computer Description automatically generated

Click Connect and follow the sign in prompts in the pop-up window.

Wait for it to finish connecting

Once it has successfully connected you can proceed to use it as normal.

GlobalProtect Privilege Access VPN

GlobalProtect Privilege Access VPN is a dedicated VPN service for specific business groups within UNSW. It enables non-IT users to access to protected resources using a zID. 

The installation and configuration guide for various operating systems are identical to GlobalProtect General VPN above. The only difference is to change the service URL from ra.vpn.unsw.edu.au to pa.vpn.unsw.edu.au where possible.

 

 

 

 

Legacy Cisco AnyConnect VPN

UNSW IT is retiring the legacy Cisco AnyConnect VPN service. For reference, please visit https://www.myit.unsw.edu.au/legacy-remote-access-vpn-students-and-staff to access the installation, configuration and troubleshooting guides.

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