Contact Us

For Online Enquiries


Have an existing open ticket? You can track it's status by visiting our online Service Desk.


For Urgent IT Related Matters

Tel: +61 2 9385 1333

Support Hours: Monday - Friday: 8:00am - 8:00pm (AEST)

Support Information

 Incident - Resolution Information

Priority 1: 4 hrs resolution

Priority 2: 1 day resolution

Priority 3: 2 day resolution

Priority 4: 5 day resolution


Incident Prioritisation Matrix

Incident Prioritisaton Matrix

Come visit us at the IT Walk-in Service Centre

Address: Ground Floor, Library Annexe, UNSW Sydney NSW (near the Post Office)

Support Hours: Monday - Friday: 8:00am - 6:00pm (AEST)