For Online Enquiries
Have an existing open ticket? You can track it's status by visiting our online Service Desk.
For Urgent IT Related Matters
Tel: +61 2 9385 1333
Support Hours: Monday - Friday: 8:00am - 8:00pm (AEST)
Support Information
Incident - Resolution Information
Priority 1: 4 hrs resolution
Priority 2: 1 day resolution
Priority 3: 2 day resolution
Priority 4: 5 day resolution
Incident Prioritisation Matrix
Come visit us at the IT Walk-in Service Centre
Address: Ground Floor, Library Annexe, UNSW Sydney NSW (near the Post Office)
Support Hours: Monday - Friday: 8:00am - 6:00pm (AEST)