Contact Us

For General IT Enquiries


Have an existing open ticket? You can track it's status by visiting our online Service Desk.


For Urgent IT Related Matters

Tel: +61 2 9385 1333

Phone Support Hours: 

  • Monday - Friday: 8:00am - 8:00pm (AEST)
  • Saturday: 11:00am - 3:00pm (AEST)


Support Information

 Incident - Resolution Information

Priority 1: 4 hrs resolution

Priority 2: 1 day resolution

Priority 3: 2 day resolution

Priority 4: 5 day resolution


Incident Prioritisation Matrix

Incident Prioritisaton Matrix

Come visit us at the IT Walk-in Service Centres

Open Hours: Monday - Friday: 8:00am - 6:00pm (AEST)

  • Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe)
  • Middle Campus IT Hub - G008, Ground Floor, H13 Red Centre Building (off University Mall)
  • Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus

(Please note that the map below only shows the Upper Campus IT Hub)