Contact Us | UNSW IT | UNSW Sydney

For Online Enquiries

OPEN SERVICE TICKET

Have an existing open ticket? You can track it's status by visiting our online Service Desk.

For Urgent IT Related Matters

Tel: +61 2 9385 1333

Phone Support Hours:

Monday - Friday: 8:00am - 8:00pm (AEST)
Saturday: 11:00am - 3:00pm (AEST)

Support Information

Incident Prioritisation Matrix

Incident - Resolution Information

Priority 1: 4 hrs resolution

Priority 2: 1 day resolution

Priority 3: 2 day resolution

Priority 4: 5 day resolution

Incident Prioritisation Matrix

Incident Prioritisaton Matrix

Come visit us at the IT Walk-in Service Centres

Open Hours: Monday - Friday: 8:00am - 6:00pm (AEST)

Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe)
Middle Campus IT Hub - G008, Ground Floor, H13 Red Centre Building (off University Mall)
Paddington Campus IT Hub - D208, Level 2, D Block (Reopening in 2022)

(Please note that the map below only shows the Upper Campus IT Hub)