Contact Us | UNSW IT | UNSW Sydney

For General IT Enquiries

OPEN SERVICE TICKET

Have an existing open ticket? You can track it's status by visiting our online Service Desk.

For Urgent IT Related Matters

Tel: +61 2 9385 1333

Phone Support Hours:

Monday - Friday: 8:00am - 8:00pm (AEST)
Saturday: 11:00am - 3:00pm (AEST)

Support Information

Incident Prioritisation Matrix

Incident - Resolution Information

Priority 1: 4 hrs resolution

Priority 2: 1 day resolution

Priority 3: 2 day resolution

Priority 4: 5 day resolution

Incident Prioritisation Matrix

Incident Prioritisaton Matrix

Come visit us at the IT Walk-in Service Centres

Open Hours: Monday - Friday: 8:00am - 6:00pm (AEST)

Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe)
Middle Campus IT Hub - G008, Ground Floor, H13 Red Centre Building (off University Mall)
Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus

(Please note that the map below only shows the Upper Campus IT Hub)