The UNSW Identity Manager self-service portal allows you to manage your zID password.
Important: To fully utilise the self-service portal, please ensure you have either a personal email OR a mobile phone number recorded in your myUNSW profile.
Within the UNSW Identity Manager self-service portal, please select Are you new here? Then select Students and complete the activation form.
If you applied for a course directly with UNSW, you will already have your zID, which is an ID number starting with a ‘z’ and followed by 7 numbers (e.g. ‘z1234567’).
If you applied for a course through the Universities Admissions Centre (UAC), you may not know your zID. Instead, you will need your 9-digit UAC Application Number (provided by UAC), and the Program Code for the course you are studying at UNSW.
You can change your zID password at any time using the UNSW Identity Manager self-service portal.
UNSW requires you to change your password, a minimum of once every 12 months, to optimise your account security. Keep an eye out for the email Change your zID password before it expires.
To create a new password in UNSW Identity Manager, you will need your zID and current (un-expired) password. Using the Change your password service, create a new password that meets the password conditions.
If you have forgotten your password, or it has expired, you will need to use the Forgot your password service within UNSW Identity Manager. You may have to use another device to access Identity Manager.
You will need to enter your zID, your year of birth, and indicate whether you’d like to receive a one-time passcode by email (to your registered personal email address) or SMS (to your registered mobile phone).
Once you receive the one-time passcode, you can use it to follow the steps to create a new password.
If you enter an incorrect zID password 10 consecutive times, your account will be locked.
Within UNSW Identity Manager, use the Unlock your account service. You will need to enter your zID, your year of birth, and indicate whether you’d like to receive a one-time passcode by email (to your registered personal email address) or SMS (to your registered mobile phone).
Once you receive the one-time passcode, you can use it to unlock your account in UNSW Identity Manager.
Important: Please ensure that you have registered a personal email address or mobile phone number in your myUNSW profile. Otherwise, you will not be able to use the service and will have to contact the UNSW IT Service Centre for assistance.
Your registered personal email address or mobile phone number is initially based on the details you provided with your application to the University. Follow these steps to check/update your details in myUNSW:
Login to myUNSW
Select My Student Profile tab
Using the Personal Details link on the left-hand side panel, update either:
Your email address. You must have a personal email address defined for Email Type Home.
Your Phone number. You must have a Mobile number defined.
Click Save.
If you are unable to access myUNSW, please contact the UNSW IT Service Centre.
Your registered personal email address or mobile phone number is initially based on the details you provided with your application to the University. To update these details, you will need to login to myUNSW or contact the UNSW IT Service Centre.
Follow these steps to update your details myUNSW:
Select My Student Profile tab
Using the Personal Details link on the left-hand side panel, update either:
Your email address. You must have a personal email address defined for Email Type Home.
Your Phone number. You must have a Mobile number defined.
Click Save.
If you originally applied for a position at UNSW through UAC, please check that the offer period for your course is ‘open’ and the information you entered is correct. If you still have difficulties, please contact the UNSW IT Service Centre.
UNSW Identity Manager cannot send you the passcode.
Please check that:
If you are unable to login to myUNSW, please contact the UNSW IT Service Centre for assistance.
For UAC applicants please check that the offer period is open and the information you entered is correct. Should this not work properly then please contact the UNSW IT Service Centre.
When you change your password using UNSW Identity Manager please remember to update your password on your mobile device as well.
If you don’t make this update, then when your device authenticates to UNSW servers to download email, etc, the password will not match and will fail. This will repeat 10 times until your account is locked.
No. UNSW Identity Manager is used to reset the password for your zID only.
For example, if you need to change a password for a bespoke application or a test system, then you need to contact the UNSW IT Service Centre for assistance.
No. One of the password conditions is that you cannot re-use the last 10 passwords used or have them highly similar.
Please contact the UNSW IT Service Centre to change your UNSW email address.
You can forward emails to another email account from within the email application you use to manage your account.
For example, from within Outlook or Office365. To do this, check the internet for instructions matching the correct version of your email application.
Please allow up to 10 minutes for your new password to be replicated and synchronised across UNSW systems.
Yes. Within UNSW Identity Manager use the Forgot your password service.
Important: Please ensure that you have registered a personal email address or mobile phone number in your myUNSW profile. Otherwise, you will not be able to use the service and will have to contact the UNSW IT Service Centre for assistance.
Yes. You can activate your zID account without a phone number or email address.
Important: Once you have activated your zID, login to myUNSW and update your Student Profile Personal Details with either a personal email address or mobile phone number.
Note: If you do not update these details and you forget your password, your password expires, or you lock your account in the future, you will not abe able to use the UNSW Identity Manager services and will have to contact the UNSW IT Service Centre for assistance.
Cyber Security is everyone's responsibility and by learning a few rules, simple steps, and following guidelines, we can protect ourselves and our University from cyber security threats and keep data safe.
Please visit the Cyber Security Training and Awareness webpage for guidance.
It is important to report any cyber security incidents as quickly as possible so that UNSW IT's Cyber Security team can address any issues and mitigate risk exposure.
