If you applied for a course directly with UNSW, you will already have your zID, which is an ID number starting with a ‘z’ and followed by 7 numbers (e.g. ‘z1234567’). 

If you applied for a course through the Universities Admissions Centre (UAC), you may not know your zID. Instead, you will need your 9-digit UAC Application Number (provided by UAC), and the Program Code for the course you are studying at UNSW.

You will receive an email asking you to change your password every 6 months, to optimise your account security. 

To change your password on Identity Manager, you will need your zID and current (and un-expired) password.  

You will then need to create a new password that fits the password guidelines. 

If you have forgotten your password, or it has expired, you will need to reset it.  

You will need to enter your zID, your year of birth, and indicate whether you’d like to receive a one-time passcode by email (to your registered email address) or SMS (to your registered mobile phone).  

Once you receive the one-time passcode, you can use it to follow the steps to reset your password on Identity Manager. 

If you enter an incorrect password 10 consecutive times, your account will be locked.

To unlock your account, you will need to enter your zID, your year of birth, and indicate whether you’d like to receive a one-time passcode by email (to your registered email address) or SMS (to your registered mobile phone).  

Once you receive the one-time passcode, you can use it to unlock your account on Identity Manager.

Your registered email address or phone number is initially based on the details you provided with your application to the University. To update these details, you will need to login into myUNSW or alternatively contact the IT Service Centre. 

Following the steps below to update in myUNSW: 

Student login to myUNSW 

• Go to “My Student Profile” tab 

• Update Phone or Email using the Personal Details link on the left-hand side panel 

• For email address, you must have an email address defined for Email Type “Home”

• For Phone numbers, you must have “Mobile” number defined

If you originally applied for a position at UNSW through UAC, please check that the offer period for your course is ‘open’ and the information you entered is correct. If you still have difficulties, please contact the IT Service Centre. 

The Identity Manager cannot send you the passcode.  Please check that:

1. your zID has been properly activated by clicking Get/Activate your zID and following the steps, and,
2. you have recorded your personal email address or mobile number in MyUNSW. If you have forgotten your password and cannot update your personal email address or mobile number in MyUNSW, please call the IT Service Centre. 

For UAC applicants please check that the offer period is open and the information you entered is correct Should this not work properly then please contact the IT Service Centre.

When you change your password through the Identity Manager please remember to update your password on your mobile device as well.

If you don’t make this update, then when your device pings the UNSW servers to download email etc, the password will not match and the synchronisation will fail. This will repeat 10 times until your account is locked.
 

No. The Identity Manager is used to reset the password for your zID only. For example, if you need to reset a password for a bespoke application or a test system, then you need to contact the IT Service Centre direct and they will fix it for you.

Please contact the IT Service Centre to change your UNSW email address.

You can forward emails to another email account from within the email application you use to manage your account. For example, from within Outlook or Office365. To do this, check the internet for instructions matching the correct version of your email application.

Any forwarding rules set up prior to the cut over to the new Identity Manager in Sep-2019 will remain in place.

It may take up to 15 minutes for your new password to be replicated and synchronised across UNSW systems. The new password may not be available for use immediately after you change it.

Yes – to reset your password after it is expired, use Forgot your password? from the Identity Manager homepage and follow the steps. If you use Change your password, you will be redirected to Forgot your password? page after you login.

Yes. You can activate your account without a phone number or email address.

Once you have activated your zID, log into myUNSW to update your registered email or phone number. If you don’t update these details and your password expires in future, you will need to contact the IT Service Centre.

Yes – both links are valid and one of the same. Clicking on the IDM (“Identity Manager”) link will automatically redirect you to the IAM (“Identity Access Management”) link.