Visitors can access Wi-Fi at UNSW by connecting to the UNSW Guest Network.
Please note Guest Wi-Fi is not intended for existing staff or students and will not allow access to UNSW internal systems. If you are an existing UNSW staff or student, please use the Wi-Fi for Staff and Students service. Click here for more information.
Guest Wi-Fi is available across all UNSW campuses.
In order to connect to the guest wi-fi network please follow the steps below:
Step 1 - Navigate to Wi-Fi settings and connect to the 'UNSW Guest' Network.
Step 2 - You will be redirected to a registration screen and be asked to provide your name and e-mail details. You will also need to accept the T&Cs and Privacy Statement before proceeding. If you are not automatically redirected to this portal, go to the following link: https://guest-portal.it.unsw.edu.au/guest/guest-email-login.php
Step 3 - After clicking Register, you will then land on a welcome screen, which says you have temporary (approximately five minutes) access, before being redirected to the UNSW home page. You will need to promptly navigate to your mail account to get the activation link.
Step 4 - Use the Activation Link from the email to activate the access:
Step 5 - You will land on a confirmation screen asking you to confirm (or reject) Wi-Fi access
Step 6 - After choosing, you will be redirected to a final screen confirming or denying Wi-Fi access to your device. You will have one week of continuous access. After that time, you can repeat the registration process as often as you wish:
Reminder – UNSW staff and students should not connect to UNSW Guest as it has restricted access. If you are a staff or student please connect to the Eduroam Network.
If you receive an 'Invalid Registration Token' error after clicking the activation link then the link has expired. Complete the registration again and wait for a new activation link to be sent:
If the portal is not loading properly, try the link https://guest-portal.it.unsw.edu.au/ or the appropriate browser specific captive URL link:
Safari/Apple - captive.apple.com
Firefox - detectportal.firefox.com
Edge - microsoftconnecttest.com
Chrome - gstatic.com/redirect_204
on different browsers and try clearing cookies/cache (NOTE - the above links will only work while connected to the UNSW Guest Wi-fi network)
If you are having connection issues, check that wi-fi is enabled on the device, check their signal strength, try disabling/re-enabling wi-fi, try forgetting/reconnecting to the network, try checking that DHCP is enabled (where possible) and releasing/renewing their IP address (where possible - see this link for instructions for PC/Mac: https://www.tp-link.com/us/support/faq/840/).
Access to the captive portals/acceptance pages are only allowed from the GUEST network, it will not work from public (4g etc), uniwide or eduroam. If a link isn't working, ensure you are on UNSW Guest SSID.
Ensure that MAC randomisation is disabled. A static MAC address is required to connect consistently.
