Identity Manager for Staff

Overview

The UNSW Identity Manager self-service portal allows you to manage your zID password.

UNSW Identity Manager

Important: To fully utilise the self-service portal, please ensure you have either a personal email OR a mobile phone number recorded in your myUNSW profile.

Self Help Guides

Within the UNSW Identity Manager self-service portal, please select the Are you new here? service. Then select Staff and complete the activation form.

You will need to enter your zID (e.g. z1234567) and either your date of birth or Australian post code.

 
If you do not know your zID, please contact your manager or the UNSW IT Service Desk for assistance.
 

You can change your zID password at any time using the UNSW Identity Manager self-service portal.

UNSW requires you to change your password a minimum of once every 12 months to optimise your account security. Keep an eye out for the email Change your zID password before it expires. 

To create a new password in UNSW Identity Manager, you will need your zID and current (un-expired) password. Using the Change your password service, create a new password that meets the password conditions.  

If you have forgotten your password, or it has expired, you will need to use the Forgot your password service within UNSW Identity Manager. You may have to use another device to access Identity Manager: https://iam.unsw.edu.au/ 

You will need to enter your zID, year of birth, and indicate whether you’d like to receive a one-time passcode by email (to your registered personal email address) or SMS (to your registered mobile phone).  

Once you receive the one-time passcode, you can use it to follow the steps to create a new zID password. 

Important: Please ensure that you have registered a personal email address or mobile phone number in your myUNSW profile. Otherwise, you will not be able to use the service and will have to contact the UNSW IT Service Centre for assistance.

If you enter an incorrect zID password 10 consecutive times, your account will be locked.

Within UNSW Identity Manager, use the Unlock your account service. You will need to enter your zID, your year of birth, and indicate whether you’d like to receive a one-time passcode by email (to your registered personal email address) or SMS (to your registered mobile phone).  

Once you receive the one-time passcode, you can use it to unlock your account in UNSW Identity Manager.

Important: Please ensure that you have registered a personal email address or mobile phone number in your myUNSW profile. Otherwise, you will not be able to use the service and will have to contact the UNSW IT Service Centre for assistance.

Your registered personal email address or phone number is initially based on the details you provided with your application to the University.  Follow these steps to check/update your details in myUNSW:

  1. Login to myUNSW
  2. Select My Staff Profile tab. 

  3. Click on Personal Information and update either:

    Your email address. You must have a personal email address defined for Email Type Home.

    Your Phone number. You must have a Mobile number defined.

  4. Click Save.

If you are unable to access myUNSW, please contact the UNSW IT Service Centre.

Troubleshooting Guides

Your registered personal email address or phone number is initially based on the details you provided with your application to the University. To update these details, you will need to login to myUNSW or alternatively contact the UNSW IT Service Centre

Follow these steps to update your details in myUNSW:

  1. Login to myUNSW
  2. Select My Staff Profile tab. 

  3. Click on Personal Information and update either:

    Your email address. You must have a personal email address defined for Email Type Home.

    Your Phone number. You must have a Mobile number defined.

  4. Click Save.

UNSW Identity Manager cannot send you the passcode.  

Please check that:

  1. Your zID has been properly activated by using the Are you new here? service (Get/Activate your zID).
  2. You have recorded your personal email address or mobile phone number in MyUNSW.

If you are unable to login to myUNSW, please contact the UNSW IT Service Centre for assistance.

When you change your password using UNSW Identity Manager, please remember to update your password on your mobile device as well.

If you don’t make this update, then when your device authenticates to UNSW servers to download email, etc, the password will not match and will fail. This will repeat 10 times until your account is locked.
 

FAQ's

No. UNSW Identity Manager is used to reset the password for your zID only.

For example, if you need to reset a password for a bespoke application or a test system, please contact the IT Service Centre directly for assistance.

Please contact the UNSW IT Service Centre to change your UNSW email address.

Please allow up to 10 minutes for your new zID password to be replicated and synchronised across UNSW systems. 

Yes. Within UNSW Identity Manager use the Forgot your password service.

Important: Please ensure that you have registered a personal email address or mobile phone number in your myUNSW profile. Otherwise, you will not be able to use the service and will have to contact the UNSW IT Service Centre for assistance.

Yes. You can activate your zID account without a phone number or email address using the Are you new here? service within UNSW Identity Manager.

Once you have activated your zID, login to myUNSW and update your Staff Profile Personal Information with either a registered personal email or mobile phone number.
 

Important: Please ensure that you have registered a personal email address or mobile phone number in your myUNSW profile. Otherwise, you will not be able to use the UNSW Identity Manager services and will have to contact the UNSW IT Service Centre for assistance.

Cyber Security is everyone's responsibility and by learning a few rules, simple steps, and following guidelines we can protect ourselves and our University from cyber security threats and keep data safe.

Please visit the Cyber Security Training and Awareness webpage for guidance and to access the Cyber Security Awareness eLearning module. The online training module is mandatory for all staff to complete.

Reporting cyber incidents

It is important to report any cyber security incidents as quickly as possible so that UNSW IT's Cyber Security team can address any issues and mitigate risk exposure.

hand on mouse with text Report a cyber incident
  • Suspecting your computer or account has been compromised.
  • Having evidence on how technology or University data may be vulnerable.
  • Noticing a colleague inappropriately sharing Highly Sensitive or Sensitive data.
  • Losing a University asset containing sensitive information.
Learn more
  • Report a cyber security incident by calling the UNSw IT Service Centre on 02 9385 1333 or by raising a ticket directly.
  • Access MyitBot, the online chat bot with answers to common questions.

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