A cartoon picture of a robot head that is white and black on a yellow background

UNSW IT Services presents...MytiBot 

MytiBot (My Technology Information Bot) is our artificial intelligence for IT Services, designed to answer all of your IT-related questions.

Need to reset your password? Not sure what software is available to you? Confused about how to install VPN? MytiBot is available to help you 24 hours a day, 7 days a week.

You can ask anything relating to our extensive IT services or online resources and receive a friendly, detailed answer instantly. 

Simply open MytiBot, select your UNSW affiliation and ask your question. 

The UNSW IT Service Centre team provides constant monitoring to improve the accuracy and quality of the responses to your questions and if MytiBot is unable to answer your question, we are here to help.

MytiBot's Tips and Tricks

Feel free to browse some of my famous tips and tricks which should hopefully save you some time.

Have you tried another web browser?

Clearing the web browser cache? See instructions below.

Google Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click menu (3 dots) situated in the upper right corner.
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

Mozilla Firefox:

  1. Click the menu button (3 lines) situated in the upper right corner and select Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data
  4. Remove the check mark in front of Cookies and Site Data.
  5. With Cached Web Content check marked, click the Clear button.
  6. Close the about: preferences page.

Microsoft Edge:

  1. To clear cache and cookies when using Microsoft Edge, follow the steps detailed below: • Click on the. menu button situated in the upper right corner (3 dots).
  2. Click on Settings. Under Privacy, search and services.
  3. Under Clear browsing data, click on Choose what to clear.
  4. Click on Clear now.


  A. From the home screen, Select Settings > Safari.

  B. At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.

  C. Confirm when prompted.

If you are still working from home or remotely, don't forget to log onto the VPN, so that you get all the latest windows and software updates and your device remains active on the UNSW network.

More info @

A. Forget network on all mobiles, tablets and notebooks.

B. Re-login with your username and password.

A. Login and select the help menu-à check for updates

A. Windows updates. Type in Check for updates in the windows 10 search bar. Select check for updates.

B.Dell updates. Type in Dell command update. Select check.