Email for Students and Staff

Overview

All active staff and students who have accepted their offer and enrolled have access to email using Microsoft Office 365.

 

How to Access

Log into your Outlook

Username: Your zID followed by @ad.unsw.edu.au e.g. z1234567@ad.unsw.edu.au

Password: Your zPass

 

Self Help Guides

For general information about Outlook Email please refer to the official Office support site.

For other Office 365 apps please click here.

Step 1 - Click here to access your email online.

Step 2 - Your username will be your zID@ad.unsw.edu.au:

Outlook Sign in
   

Step 3 - Your password will be your UNSW zPass:

Password
 

Step 4 - Click sign in.

 

Step 1 -  Open Outlook. Click Outlook > Preferences:

Setting Preferences

Step 2 - Click Accounts:

Account Settings

Step 3 - Outlook will show your previous settings for on-site email - the only thing you need to change here is your User Name settings. Onsite email uses adunsw\z1234567:

Account Settings

Step 4 - Type the new User Name settings: z1234567@ad.unsw.edu.au:

Change User Name

Step 5 - Outlook will ask if it can redirect to the new server, tick the "Always use my response for this server" checkbox, and click Allow:

Allow Redirect
 
Step 1 - If you had a previous UNSW account configured, we recommend that you delete the account prior to the new setup. To delete, tap Passwords & Accounts. Select the previous UNSW Account, Click on Delete Account and follow the prompts:
Email iPhone Delete
Email iPhone Delete

Step 2 - To add an account Tap Settings >Passwords & Accounts. Select Add Account. Select Exchange as the type of account:

Add account
Exchange

Step 3 - Enter the initial details for the account and then select Next to view the full account settings:

Username: zID@ad.unsw.edu.au

Email login

 

Configure automatically

Automatic configuration

Password: zPass

Password

 

Configure manually

Enter the additional details for the account as per below:

Email: Your UNSW email address
Server: outlook.office365.com
Domain: Leave Blank
Username: zID@ad.unsw.edu.au
Password: zPass

 
Configure manually
Configure manually
Configure manually

Step 4 - Your UNSW email should now be successfully configured on your iOS device. Select the items you wish to sync and then tap Save to complete the setup:

Account added
Account added

 

Step 1 - Go to the App Store and install “Microsoft Outlook”.

Step 2 - Open the app and type in your email in the following format z1234567@ad.unsw.edu.au:

Email login

Step 3 - After redirecting to the UNSW login portal, type in your zPass:

Password login

Step 4 - Follow the setup screen and your UNSW Email account is setup.

 

Step 1 – Add New Mail Profile:

  • Open Control Panel

  • Select All Control Panel Items

  • Click Mail

  • Click Show Profiles

  • Click Add

  • Enter Profile Name

  • Click Ok

Step 2 – Account Set Up:

  • Choose Email Account

  • Enter the following details

        Your Name, Email Address

  • Enter the password as zpass

  • Retype password

Step 3 – Search Server Settings:

       Outlook will search for your email server settings

  • Click Next

Step 4 – Windows Security:

      In the Windows Security Window

  • Click on Use another account

  • Click OK

Step 5 – Enter Credentials:

  • Enter your credentials

  • If a second pop up window appears, ensure your credentials are entered and click OK to continue

Step 6 – Complete account setup:

     Outlook will complete the set-up of your account

  • Click Finish

Step 7 – Set Default profile:

  • Select Always use this profile

  • Select profile name in dropdown menu

Step 8 – Open Outlook:

  • Open Start

  • Go to Outlook

Step 1 – Open Outlook:

  • Click on Start

  • Press on Outlook

Step 2 – Type in the Email ID:

Step 3 – Type in the Email ID:

  • Type in the password in the prompt

  • In the prompted UNSW login page type the password

  • Press OK or Sign in

Step 4 – Finish up and Open Outlook

If you are a student, and you do not check your University email often forward your University emails to another account:

  1. Click the Settings option in the top right of the screen Settings.jpg

  2. Choose Mail from the menu

  3. Choose Forwarding on the left of the screen

     4. Click on Start Forwarding

     5. Enter the email address you want your messages to be forwarded to.

     6. Click Save.

Email forwarding

  

Delegate access

You can give other people permissions for each of your Outlook folders (Inbox, Calendar, Tasks, Contacts and Notes). If you give someone delegate permissions they will have:

  • Access to your folders

  • Permission to send email messages on your behalf

For example, if you give someone delegate permissions to your Inbox folder then they can reply to your email messages on your behalf.

Any messages they send from your mailbox will have your name in the Sent on Behalf Of: box and the delegate’s name in the From: box.

Give another user delegate access:

1. Click on the File tab > Info

2. Click on the Account Settings button and choose Delegate Access from the menu

3. Click on the Add… button. This will display the Global Address List.

4. Locate the person you want to share with and click Ok

5. From the Delegates Permissions window select the access permissions required for each Outlook item: Inbox, Calendar etc.

You can select one of four levels:

  • None: the person you selected as delegate will have no access to this folder

  • Reviewer: The person you selected as delegate can read items

  • Author: The person you selected as delegate can read and create items

  • Editor: The person you selected as delegate can read, create and modify items

Private items

Delegates cannot see any messages or appointments marked as private, unless you give the permission to do so. If you want a delegate to be able to access any items marked private then check the box marked Delegate can see my private items in the Delegate Permissions window.

For more information regarding Shared Mailbox please follow the link.

Outlook automatically archives your email so that you can access it anytime or anywhere. But if you want to back up the message folders locally (in addition to keeping them on the server) please follow the instructions for Windows or Mac.

 

To transfer messages and other items from an archive to Outlook follow the instructions for Windows or Mac.

Troubleshooting Guides

This article aims to address an issue where searching for items doesn't appear to search all your messages, and other miscellaneous search issues.

  1. Check whether Outlook is currently updating any of the folders (it should say 'All folders up to date' if complete). If it is currently in the process of a send receive, or updating/synchronising, there may be issues with the search.

  2. Check whether the search is being run on the correct folder

  3. Compare your Outlook against Office Web App (OWA) to see if the search also fails there (note: if your search doesn't return any results while using webmail it generally suggests that the item you're looking for has been moved or deleted)

  4. Check Search Tools → Indexing status to see whether Outlook is still indexing

  5. Try turning Cached Exchange Mode OFF and restarting Outlook

  6. If the issue is with a shared mailbox, attempt to re-add the mailbox

  7. Attempt to recreate the Outlook profile

For more detailed information Microsoft has a support article on steps to try here 

On a Windows 10 machine, Outlook 2016 can no longer send or receive emails. There is a message on the bottom right corner of the window that says, "NEED PASSWORD!" When clicking this message to enter credentials, the credential box flashes on the screen for a second and disappears, therefore not allowing the user to enter their password. No updated password = no new emails being sent or received. This is usually caused by an old password being stored in the "Work or School" account in Windows 10 Settings. 

  1. Open the Start Menu > search for Settings > go to Accounts > on the left pane, click on "Access work or school account"

  2. If there is a "Work or School account" (e.g. z1234567@ad.unsw.edu.au), select the account and click Disconnect

  3. Restart Outlook and then click on "Need Password!" on the bottom-right corner

  4. Enter email as: name@unsw.edu.au, and then click Sign In with a Different Account

  5. Enter credentials as below:

Username/Email: zID@ad.unsw.edu.au
Password: zPass

If there is no Work or School account on Step 2, click on Connect and follow the process to create the account.

Feedback