Zoom provides AI-powered live transcription for all paid accounts. This can be enabled by the host, and any participants can view the captioning as needed. Live transcription only supports English and it is recommended that you speak clearly for best results.
More information can be found at Zoom Closed Captioning support page
Account type: Pro, Business, Education , Enterprise
Zoom desktop client for Windows, macOS: version5.0.2 or higher
Zoom mobile app for Android and iOS: version 5.0.2 or higher
Starting closed captioning or live transcription in a meeting
In a Zoom meeting or webinar that you are hosting, click Closed Caption
Choose the Live Transcript option
- Enable Auto-Transcription: Allows the system to start providing live transcription. Participants will be notified that this service is available.
- You will be able to end this service at any time by deselecting Auto Transcription
Viewing closed captioning or live transcription
If closed captioning or live transcripts are available during a meeting or webinar, you can view these as a participant. These can also be viewed while in a Zoom Room.
Sign in to the Zoom desktop client.
Join a meeting or webinar.
When enabled by the host, you will see a notification above Closed Caption/Live Transcript in the controls, informing you that one of these services is available.
If closed captioning is available , click Closed Caption to start viewing closed captioning.
If live transcript is available, click Live Transcript, and then select Show Subtitle
Notes: The provided subtitles can be clicked and dragged to move their position in the meeting window.
Using closed captioning in breakout rooms
If you're the meeting host, we recommend using a third-party closed captioning service if you want closed captions in breakout rooms enabled via API token.
If you want a participant to type closed captions, make sure you assign them permission to type closed caption before starting the breakout room sessions:
After you start breakout room sessions, participants can click Closed Caption in the meeting controls to view closed captions.
Only one participant can be assigned to type closed captions in a meeting, thus it is only possible to have one breakout session with closed captioning.
Live transcription is currently not supported in breakout rooms.
Live transcript limitations
The accuracy of Zoom's live transcription feature depends on many variables, such as but not limited to:
Volume and clarity of the speaker's voice
Speaker's proficiency with the English language
Lexicons and dialects specific to a geography or community
Because of these limitations, if you are required to use speech-to-text support for any compliance needs in your meetings and webinars, Zoom recommend using a third part provider who may be able to guarantee a specific accuracy via API token